Privacy Policy

Fakaba Realty ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, and use our services (collectively, the "Services").

We respect your privacy and are committed to protecting personally identifiable information you may provide us through our Services. We have adopted this Privacy Policy to explain what information may be collected, how we use this information, and under what circumstances we may disclose the information to third parties.

This Privacy Policy applies to information we collect:

• On our website and mobile application
• Through email, text, and other electronic communications
• When you interact with our advertising and applications on third-party websites and services
• During property viewings and real estate transactions

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

We collect several types of information from and about users of our Services, including:

Personal Information

Personal information is data that can be used to identify you directly or indirectly. The personal information we collect may include:

• Identity Data: Full name, username or similar identifier, date of birth, gender, photograph, national ID, and passport details (where applicable for verification purposes)
• Contact Data: Email address, telephone numbers, physical address, and communication preferences
• Financial Data: Bank account details, payment card details (when processing transactions), and payment history
• Transaction Data: Details about payments to and from you, and other details of services you have purchased from us
• Property Data: Information related to properties you list, view, or express interest in

Non-Personal Information

We also collect non-personal information that does not directly identify you:

• Usage Data: Information about how you use our Services, including the time spent on our website, pages visited, and features used
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services
• Marketing Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences

How Information is Collected

We collect information through various methods, including:

• Direct Interactions: Information you provide when creating an account, filling in forms, corresponding with us, or using our Services
• Automated Technologies: As you navigate through our Services, we may use cookies, web beacons, and other tracking technologies to collect information about your equipment, browsing actions, and patterns
• Third Parties: We may receive information about you from third parties including business partners, sub-contractors, payment providers, and service providers

We use the information we collect about you for various purposes, including:

Providing Our Services

• To register you as a new customer and create your account
• To process and facilitate property listings, viewings, and transactions
• To manage payments, fees, and charges, and collect money owed to us
• To provide customer support and respond to your requests or inquiries

Improving and Personalizing Our Services

• To personalize your experience and deliver content and property listings relevant to your interests
• To improve our website, products, and services
• To measure the effectiveness of our Services and develop new features
• To analyze how users interact with our Services and conduct research to improve our offerings

Communication and Marketing

• To communicate with you about updates, maintenance, and new features
• To send you marketing communications, newsletters, and promotions (if you have opted in to receive them)
• To notify you about changes to our Services, terms, or privacy policy
• To conduct surveys and collect feedback on our Services

Legal and Security Purposes

• To verify your identity and prevent fraud or other unauthorized or illegal activity
• To enforce our terms, conditions, and policies
• To comply with legal obligations and respond to legal requests
• To protect our rights, privacy, safety, or property, and that of our customers or others

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

We may share your information with the following categories of third parties:

Service Providers

We may share your information with service providers who perform services on our behalf, such as:

• Payment processors to handle transactions
• Cloud storage providers to store our data
• Analytics providers to help us understand how our Services are used
• Customer service providers to assist with inquiries
• Marketing providers to help us deliver relevant content and advertisements

Business Partners

We may share information with business partners, such as:

• Property developers and agents we collaborate with
• Financial institutions involved in real estate transactions
• Legal professionals who assist with property transactions

With Your Consent

We may share your information with third parties when you have given us your consent to do so, such as when you request to be connected with a specific real estate agent or property owner.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our rights arising from any contracts between you and us
• Protect our rights, privacy, safety, or property, and that of our customers or others
• Prevent or investigate possible wrongdoing in connection with our Services

Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We do not sell your personal information to third parties for monetary or other valuable consideration.

We have implemented appropriate technical and organizational measures to protect the security of your personal information and prevent its unauthorized access, use, or disclosure. These security measures include:

• Encryption of sensitive personal information
• Regular security assessments and vulnerability testing
• Access controls to limit who can access your information
• Secure hosting environments with industry-standard protections
• Employee training on data protection and privacy practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our policies, and protect our legal interests.

When we no longer need to use your information, we will either securely delete or anonymize it, or, if this is not possible, we will securely store your information and isolate it from any further use until deletion is possible.

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access and Information

You have the right to request information about the personal data we hold about you. We will provide this information within a reasonable timeframe.

Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You can update much of your information directly through your account settings.

Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. Please note that we may be required to retain certain information for legal or administrative purposes.

Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.

Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Objection

You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.

How to Exercise Your Rights

You can exercise many of these rights directly through your account settings. For other requests, please contact us using the information provided in the "Contact Us" section. We may need to verify your identity before fulfilling your request.

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information.

What Are Cookies

Cookies are small data files that are placed on your device when you visit a website. They allow us to remember your preferences, understand how you use our Services, and personalize content.

Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Services. They enable basic functions like page navigation and access to secure areas.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services.
• Functionality Cookies: Enable us to personalize content, greet you by name, and remember your preferences.
• Targeting Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed to deliver advertisements more relevant to your interests.

Your Cookie Choices

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, as it will no longer be personalized to you.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Other Tracking Technologies

In addition to cookies, we may use web beacons, pixels, and other tracking technologies to gather information about your visit to our Services. These technologies help us understand traffic patterns, know if you opened an email from us, and improve our Services.

For more detailed information about our use of cookies and tracking technologies, please refer to ourCookie Policy.

Our Services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

If you believe we might have any information from or about a child under 18, please contact us using the information provided in the "Contact Us" section.

Fakaba Realty is based in Cameroon. However, we may transfer, store, and process your information in countries other than your own. While these countries may have different data protection laws than your country, we take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

By using our Services, you consent to your personal information being transferred to and processed in countries outside of your own, including countries that may not have data protection laws as comprehensive as those in your country of residence.

When we transfer your personal information internationally, we will take reasonable steps to ensure that it is treated securely and in accordance with this Privacy Policy. These steps may include:

• Using specific contracts approved for use that give personal information the same protection it has in your country
• Transferring to countries that have been deemed to provide an adequate level of protection for personal information
• Implementing appropriate technical and organizational measures to protect your personal information

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

For significant changes that materially affect your rights or how we use your personal information, we will provide a more prominent notice, such as sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.